Field Service Work Order Management System
System to manage technicians, work orders, and inventory with full audit tracking.
Country
Canada
Industry
Telecom
Project Duration
3-4 months
Overview
A centralized system designed to manage field technicians, work orders, and inventory with complete traceability. It replaces manual and fragmented processes with a structured workflow where every job, resource, and action is recorded and linked.
The system focuses on accountability and visibility, ensuring that every action in the field can be tracked, verified, and audited.
Challenges & Solutions Provided
The Challenges
Field operations lacked tracking, inventory control, and audit history.
- No work order tracking
- Inventory mismatch
- No audit trail
- Manual errors
The Solutions
Built a system connecting all operations to a WorkOrder entity.
- Work order tracking
- Barcode inventory
- Audit logs
- Role-based access
Key Architecture Decisions
WorkOrder as Core Entity
All data linked to WorkOrder for consistency and traceability.
Audit Logging
Every action tracked with timestamps and user data.
Barcode Inventory
Tracked inventory using barcode system.
Project Flows
Work Order Lifecycle
Work order created
Assigned to technician
Technician updates status
Inventory scanned
Forms & photos submitted
Marked complete
Compensation calculated
Inventory Tracking Flow
Inventory registered
Assigned to job
Barcode scanned
Usage logged
Inventory updated
Audit recorded
Key Features
Work Order Tracking
Manage job lifecycle from start to completion.
Technician Management
Track technician assignments and activities.
Inventory Control
Track inventory usage across jobs.
Barcode System
Scan and log item usage.
Role-Based Access
Secure access control.
Forms & Reports
Capture structured job data.
Image Uploads
Attach job proof images.
Compensation Tracking
Automate payments.
Technology Stack
Next JS
Tailwind CSS
Node JS
TypeScript
PostgreSQL
Socket.IO
Redis
Mapbox
AWS
Docker
Next JS
Tailwind CSS
Node JS
TypeScript
PostgreSQL
Socket.IO
Redis
Mapbox
AWS
Docker
Next JS
Tailwind CSS
Node JS
TypeScript
PostgreSQL
Socket.IO
Redis
Mapbox
AWS
Docker
Conclusion
This system transformed field operations from unstructured processes into a controlled and traceable workflow. By connecting all activities through a WorkOrder, it ensures complete visibility into jobs, technician activity, and inventory usage.
